Republic of the Philippines

History of Calamba Water District

Institutional Chronology and Legal Framework

In 1926, the water supply system in Calamba was managed by the Municipal Government, under the administration of the National Water Sewerage Authority (NAWASA), through the then called Calamba Water Works System with Tigbe Spring as the sole source of water that supplied the whole town.

Come 1964, Bucal Spring was utilized with approximately 16.4 kilometers of pipelines and a 380 cubic meter concrete reservoir.

The creation of The Provincial Water Utilities Act of 1973, also known as Presidential Decree No. 198 (PD 198), paved the way for the birth of various local water districts in the country. On August 07, 1974, the Sangguniang Bayan of Calamba, headed by then Mayor Taciano Rizal, passed Municipal Board Resolution No. 82 Series of 1974 in pursuant to PD 198, as amended, which gave rise to the Calamba Water District (CWD).

Two years after, the Local Water Utilities Administration awarded the Conditional Certificate of Conformance No. 29 on September 04, 1976, which entitled CWD to the rights and privileges authorized under PD 198. This then pronounced the official day of CWD in carrying out its mission, which at that time provided service to a total of 1,100 active service connections.

Modernization and Quality Standards

Safe drinking water is what CWD guarantees to its concessionaires by supplying potable water conforming to the standards specified in the PNSDW 2007 and as certified by the City Health Office through our DOH-Accredited Laboratory (Accreditation No. 254). With the use of the latest technology, CWD continues to commit to good service for the community and to capture the satisfaction of its concessionaires.

Certified Institutional History

Calamba Water District Records Section

Citizen's Charter

Water Service Application Procedures

Streamlined processes for new connections and estimates—serving Calamba's 70,000+ households with transparency and efficiency.

Filing of Application for Estimate

(Simple Transaction)

Checklist of Requirements
1. Certificate of Ownership – One (1) Photocopy
2. Sketch of Location – One (1) Original or One (1) Photocopy
3. Water Bill Receipt – One (1) Original or One (1) Photocopy

Procedure	Processing Time and Amount to be Paid	Person Responsible (Designation; Office)
1. Get a queuing ticket from the Lobby Guard for Application for Estimate Location: Lobby	1 minute / No Fee	Guard on Duty; Security Services
2. Verification of Account on the Billing System Location: One-Stop-Shop	15 minutes / No Fee	Customer Care Division (Window 5)
2.1 Issuance of Order of Payment Location: One-Stop-Shop	1 minute / No Fee	Customer Care Division (Window 5)
3. Payment of Filing Fee Location: Treasury Section (Lobby)	5 minutes / Php 100.00	Budget and Cash Management Division (Window 3)
4. Submit the official receipt of Filing Fee Location: One-Stop-Shop	5 minutes / No Fee	Customer Care Division (Window 5)
Total Processing Time:	27 minutes
Total Processing Fee:	Php 100.00

Payment of Application for New Water Service Connection

Checklist of Standard Requirements
1. Certificate of Ownership – One (1) Photocopy
2. Barangay Clearance – One (1) Original or One (1) Photocopy
3. Water Bill Receipt – One (1) Original or One (1) Photocopy
4. Certificate of Inspection – One (1) Original or One (1) Photocopy
5. Valid Government Receipt of Purchased Materials – One (1) Photocopy

Additional – For Authorized Representative of Applicant living in the Philippines

1. Signed Government ID – One (1) Photocopy

Additional – For Authorized Representative of Applicant living Abroad

1. Special Power of Attorney – One (1) Photocopy by Philippine Consul – One (1) Original

Additional – For Authorized Representative of Corporate Application

1. Notarized Board Resolution – One (1) Original or One (1) Photocopy
2. Government ID – One (1) Photocopy
3. Signed Authorization Letter from the Administrator, General Manager, Branch or School Principal – One (1) Original

Additional – For Application with Concrete Breaking

1. Signed Concrete Breaking Permit – One (1) Original with One (1) Photocopy

Additional – For Series Connection

1. Letter of Consent – One (1) Original
2. Valid Government ID – One (1) Photocopy

For New Water Service Application within a Subdivision As Needs Arises

1. Homeowners Association Certification – One (1) Original

Procedure	Processing Time and Amount to be Paid	Person Responsible (Designation; Office)
1. Get a queuing ticket from the Lobby Guard for New Connection Location: Lobby	1 minute / No Fee	Guard on Duty; Security Services
2. Verification of Application on the New Connection System Location: One-Stop-Shop	3 minutes / No Fee	Customer Care Division (Window 5)
2.1 Evaluation and Acceptance of Documentary Requirements Location: One-Stop-Shop	5 minutes / No Fee	Customer Care Division (Window 5)
3. Issuance of Order of Payment Location: One-Stop-Shop	1 minute / No Fee	Customer Care Division (Window 5)
4. Payment of New Connection Fees Location: Treasury Section (Lobby)	5 minutes (See Below)	Budget and Cash Management Division (Window 3)
5. Encoding and Contract, Fill-out Customer's Information Sheet and Waiver, Signing of Service Connection Contract Location: One-Stop-Shop	26 minutes / No Fee	Customer Care Division / Applicant (Window 5)
Total Processing Time:	41 minutes

Residential Connection without Excavation

Particulars	Amount (Php)
Customer's Contribution	3,040.00
Valve with Tail Piece	421.30
Water Bill Deposit	1,500.00
Notary Labor	100.00
Municipal Fee	10.00
Total	5,071.30

Commercial Connection without Excavation

Particulars	Amount (Php)
Customer's Contribution	3,090.00
Valve with Tail Piece	342.30
Water Bill Deposit	1,500.00
Notary Labor	100.00
Municipal Fee	20.00
Total	5,052.30

Filing of Complaint or Request

(Complex Transaction)

Checklist of Requirements
1. Water Bill Receipt – One (1) Original Copy or One (1) Photocopy

Procedure	Processing Time and Amount to be Paid	Person Responsible (Designation; Office)
1. Get a queuing ticket from the Lobby Guard for Complaint/Request Location: Lobby	1 minute / No Fee	Guard on Duty; Security Services
2. Approach the corresponding window when the number is called, Preparation and Printing of Service Request Location: One-Stop-Shop	17 minutes / No Fee	Customer Care Division (Window 5)
Total Processing Time:	18 minutes
Total Processing Fee:	Php 0.00

General Remarks

Reports under major repair (within 24 hours): Leak on Distribution Line / Leak on Transmission Line / Pump & Motor Control Breakdown
Reports under minor repair (within 2 days): Leak Service Line / Tapping Point / Before the Meter / Leak on Meter / Leak on Disinfection Equipment
Reports under verification of consumption / meter (within 2 days): High and Low Consumption / Calibration & Replacement of Meter

Filing of Request for Disconnection

(Simple Transaction)

Checklist of Standard Requirements
1. Water Bill Receipt – One (1) Original Copy or One (1) Photocopy
2. Signed Letter of Request for Temporary or Permanent Disconnection – One (1) Original Copy
3. Government Issued ID – One (1) Photocopy

For Authorized Representative of Account Owner living in the Philippines

1. Signed Written Authorization – One (1) Original Copy
2. Valid Government ID – One (1) Photocopy

For Authorized Representative of Applicant living Abroad

1. Special Power of Attorney (SPA) Authenticated by Philippine Consul – One (1) Original
2. Valid Government ID – One (1) Photocopy

For Authorized Representative of Corporate Account

1. Notarized Board Resolution – One (1) Original or One (1) Photocopy
2. Notarized Secretary Certificate – One (1) Original or One (1) Photocopy
3. Valid Government ID – One (1) Photocopy

For Authorized Representative of Government or School Account

1. Signed Written Authorization from the Administrator, General Manager, Branch Manager or Principal – One (1) Original
2. Valid Government ID – One (1) Photocopy

Procedure	Processing Time and Amount to be Paid	Person Responsible (Designation; Office)
1. Get a queuing ticket from the Lobby Guard for Application for Complaint/Request Location: Lobby	1 minute / No Fee	Guard on Duty; Security Services
2. Submission of Required Documents once the number is called Location: One-Stop-Shop	15 minutes / None	Customer Care Division (Window 6)
3. Fill-out Request for Disconnection Form Location: One-Stop-Shop	1 minute / None	Customer Care Division (Window 6)
4. Printing of Service Request Location: One-Stop-Shop	1 minute / None	Customer Care Division (Window 6)
Total Processing Time:	18 minutes
Total Processing Fee:	Php 0.00

General Remarks

The outstanding balance on water bill must be settled first prior to acceptance of request.

Filing of Request for a copy of Account Ledger

(Simple Transaction)

Checklist of Standard Requirements
1. Water Bill Receipt – One (1) Original Copy or One (1) Photo Copy
2. Signed Letter of Request – One (1) Original Copy
3. Government Issued ID – One (1) Photo Copy

For Authorized Representative

1. Signed Written Authorization – One (1) Original Copy
2. Valid Government ID – One (1) Photocopy

Procedure	Processing Time and Amount to be Paid	Person Responsible (Designation; Office)
1. Get a queuing ticket from the Lobby Guard for Public Assistance Complaint Desk Location: Lobby	1 minute / No Fee	Guard on Duty; Security Services
2. Proceed and Submit the Required Documents Location: One-Stop-Shop	3 minutes / None	Customer Care Division (Window 4)
3. Fill-up Freedom of Information Request Form and Feedback Form Location: One-Stop-Shop	5 minutes / None	Customer Care Division (Window 4)
4. Endorse Request to the Billing and Meter Reading Division Location: One-Stop-Shop	2 minutes / None	Customer Care Division (Window 4)
5. Printing and Stamping of Ledger Location: 3rd Floor	1 minute / None	Billing and Meter Reading Division
6. Receiving of Account Ledger Location: One-Stop-Shop	1 minute / None	Customer Care Division
Total Processing Time:	13 minutes
Total Processing Fee:	Php 0.00

General Remarks

Only the Primary or Secondary Registered Name may request a copy of the account ledger.

Payment of Water Bill

(Simple Transaction)

Checklist of Standard Requirements
1. Water Bill Receipt – One (1) Original Copy or One (1) Photo Copy

For Accounts Registered under a Senior Citizen

1. Senior Citizen's ID – One (1) Original Copy or One (1) Photo Copy

For Authorized Representative of Senior Citizen

1. Signed Written Authorization – One (1) Original or One (1) Photocopy

Procedure	Processing Time and Amount to be Paid	Person Responsible (Designation; Office)
1. Get a queuing ticket from the Lobby Guard for Public Assistance Location: Lobby	1 minute / No Fee	Guard on Duty; Security Services
2. Payment of Water Bill Location: Customer Accounts Division (Lobby)	15 minutes / See Formula Below	Customer Accounts Division (Window 1 and 2)
Total Processing Time:	16 minutes
Total Processing Fee:	Php 0.00

List of Formula (Residential/Government)

Meter Size	Minimum Charge (1-10 m³)	11-20 m³ (per m³)	21-30 m³ (per m³)	31-40 m³ (per m³)	41+ m³ (per m³)
1/2"	P 183.00	P 20.30	P 24.05	P 30.80	P 36.45
3/4"	P 292.80	P 20.30	P 24.05	P 30.80	P 36.45
1"	P 585.60	P 20.30	P 24.05	P 30.80	P 36.45
1 1/2"	P 1,464.00	P 20.30	P 24.05	P 30.80	P 36.45
2"	P 3,660.00	P 20.30	P 24.05	P 30.80	P 36.45

General Remarks

Only residential monthly consumptions not exceeding 30 cubic meters may avail 5% discount under RA 9994.
The discount may be availed through over the counter payment at Calamba Water District Main Office and Extension Offices at Canlubang and Mercado De Calamba.

Filing of Request for Change of Name

(Simple Transaction)

Checklist of Standard Requirements
1. Notarized Signed Deed of Absolute Sale which includes all improvements – One (1) Photocopy
2. Valid Government ID – One (1) Photocopy

In the Absence of a Notarized Deed of Absolute Sale

1. Notarized Signed Affidavit of Waiver – One (1) Original Copy

For Married Deceased Account Owner

1. Death Certificate of the Registered Owner – One (1) Photocopy
2. Marriage Contract – One (1) Photocopy

For Widow/Widower Deceased Account Owner

1. Death Certificate of the Deceased Account Owner – One (1) Photocopy
2. Death Certificate of the Registered Owner – One (1) Photocopy
3. Birth Certificate of the Successor – One (1) Photocopy
4. Valid Government ID of Successor – One (1) Photocopy

For Authorized Representative

1. Authorization Letter – One (1) Original Copy
2. Valid Government ID – One (1) Photocopy

Procedure	Processing Time and Amount to be Paid	Person Responsible (Designation; Office)
1. Get a queuing ticket from the Lobby Guard for Public Assistance Complaint Desk Location: Lobby	1 minute / No Fee	Guard on Duty; Security Services
2. Receive and review the submitted documents, and issue of Order of Payment Location: One-Stop-Shop	11 minutes / None	Customer Care Division (Window 5/6)
3. Payment for Change of Name Location: Lobby	10 minutes / Php 30.00	Budget and Cash Management Division (Window 3)
4. Return to Window 5 or 6 for Encoding of O.R. number Location: One-Stop-Shop	15 minutes / None	Customer Care Division (Window 5/6)
Total Processing Time:	37 minutes
Total Processing Fee:	Php 30.00

General Remarks

Immediate family refers to husband, wife, children, parent/s or siblings

Payment of Bulk Sale

(Simple Transaction)

Checklist of Requirements
1. Request to purchase bulk water – (1) Original Copy or (1) Photo Copy

Procedure	Processing Time and Amount to be Paid	Person Responsible (Designation; Office)
1. Approach the Customer Accounts Division Location: Lobby	3 minutes / No Fee	Customer Accounts Division (Window 1 or 2)
2. Payment of Bulk Water Location: Treasury Section (Lobby)	5 minutes / See formula fees below	Budget and Cash Management Division (Window 3)
3. Proceed to Bucal Pump Station for the withdrawal of bulk water Location: Bucal Pump Station - Brgy. Bucal	15 minutes (for every 6 cubic meter)	Operations Department
Total Processing Time:	23 minutes
Total Processing Fee:	Php 0.00

List of Formula

Cubic Meter	Minimum Charge	First 10 Cubic Meter	11-20	21-30	31-40	41 Above
Amount	549.00	60.90	72.15	92.40	109.35

Payment of Ground Water Assessment

(Simple Transaction)

Checklist of Requirements
1. Water Bill Notice for Ground Water – (1) Original Copy or (1) Photo Copy

Procedure	Processing Time and Amount to be Paid	Person Responsible (Designation; Office)
1. Get a queuing ticket from the Lobby Guard for Public Assistance Location: Lobby	1 minute / No Fee	Guard on Duty; Security Services
2. Account verification on the billing system Location: One-Stop-Shop	15 minutes / None	Customer Care Division (Window 4 or 5)
3. Issuance of Order of Payment Location: One-Stop-Shop	1 minute / None	Customer Care Division (Window 4 or 5)
4. Payment of Ground Water Assessment Bill Location: Treasury Section (Lobby)	5 minutes / Amount is based on Assessment	Budget and Cash Management Division (Window 3)
Total Processing Time:	22 minutes
Total Processing Fee:	Php 0.00

Application for New Water Connection

(Simple/Complex Transaction)

Requirements When Filing

Checklist of Requirements
1. Sketch of Location – One (1) Original
2. Php 100.00 Filing Fee

Standard Requirements Upon Approval of Application

Checklist of Requirements
1. Certificate of Inspection – One (1) Original or One (1) Photocopy
2. Barangay Clearance for Water Connection – One (1) Original or One (1) Photocopy
3. Copy of any Valid Government ID – One (1) Photocopy
4. Copy of Certificate of Ownership – One (1) Photocopy
5. Copy of Water Bill Receipt of Nearest Neighbor – One (1) Original or One (1) Photocopy
6. Official Receipt of Purchased Materials – One (1) Photocopy

Steps	In-Charged	Location
1. Filing of Application and Payment of Php 100.00 Filing Fee	Customer Care Division	Ground Floor (One-Stop-Shop Area)
2. Acceptance of Payment	Budget and Cash Management Division	Ground Floor
3. The assigned estimator will visit the site	Technical Services Department	Site Location
4. Approval of Application	Technical Services Department	Ground Floor
5. Evaluation of Documentary Requirements and Issuance of Order of Payment	Customer Care Division	Ground Floor (One-Stop-Shop Area)
6. Acceptance of Payment	Management Division	Ground Floor
7. Installation of Water Connection	Technical Services Department	Site Location
Note:	Approval of payment will be processed upon completion of requirements.

Applicability

A) Residential
B) Commercial Establishment

Procedures of Re-connection

(Simple Transaction)

Requirements

Checklist of Requirements
1. Updated Water Bill Receipt
2. Php 100.00 Reconnection Fee
3. Authorization Letter and Valid Government ID’s (for representative)

Steps	In-Charged	Location
1. Filing of request for reconnection and Payment of Php 100.00 Reconnection Fee	Customer Care Division	Ground Floor (One-Stop-Shop Area)
2. Acceptance of Payment	Budget and Cash Management Division	Ground Floor
3. Preparation of Service Request	Customer Care Division	Ground Floor (One-Stop-Shop Area)
4. Reconnection of Water Connection	Technical Services Department	Site Location
Total Processing Fee:	Php 100.00

Resd'l / Govt	Minimum Charge (First 10 cu.m.)	Commodity Charge (Price per cu.m.)
Resd'l / Govt	Minimum Charge (First 10 cu.m.)	11-20 cu.m.	21-30 cu.m.	31-40 cu.m.	41-Above
1/2"	₱ 183.00	₱ 20.30	₱ 24.05	₱ 30.80	₱ 36.45
3/4"	₱ 292.80	₱ 20.30	₱ 24.05	₱ 30.80	₱ 36.45
1"	₱ 585.60	₱ 20.30	₱ 24.05	₱ 30.80	₱ 36.45
1 1/2"	₱ 1,464.00	₱ 20.30	₱ 24.05	₱ 30.80	₱ 36.45
2"	₱ 3,660.00	₱ 20.30	₱ 24.05	₱ 30.80	₱ 36.45

Resd'l / Govt	Minimum Charge (First 10 cu.m.)	Commodity Charge (Price/cu.m.)
Resd'l / Govt	Minimum Charge (First 10 cu.m.)	11-20	21-30	31-40	41-Above
1/2"	₱ 183.00	₱ 16.20	₱ 19.20	₱ 24.60	₱ 29.20
3/4"	₱ 292.80	₱ 16.20	₱ 19.20	₱ 24.60	₱ 29.20
1"	₱ 585.60	₱ 16.20	₱ 19.20	₱ 24.60	₱ 29.20
1 1/2"	₱ 1,464.00	₱ 16.20	₱ 19.20	₱ 24.60	₱ 29.20
2"	₱ 3,660.00	₱ 16.20	₱ 19.20	₱ 24.60	₱ 29.20

Offenses	Residential			Commercial
	1st	2nd	3rd	1st	2nd	3rd
Illegal Transfer of Meter	₱ 2,000	₱ 4,000	₱ 8,000	₱ 4,000	₱ 8,000	₱ 16,000
Illegal Tapping of Meter	₱ 6,000	₱ 12,000	₱ 18,000	₱ 12,000	₱ 24,000	₱ 36,000
*(After Disconnection)
Tapping of Meter Seal	₱ 6,000	₱ 12,000	₱ 18,000	₱ 12,000	₱ 24,000	₱ 36,000
*(After Disconnection)
Padlock Tampering	₱ 6,000	₱ 12,000	₱ 18,000	₱ 12,000	₱ 24,000	₱ 36,000
*(After Disconnection)
Meter Tampering
Cutting off vane wheel	₱ 6,000	₱ 12,000	₱ 18,000	₱ 12,000	₱ 24,000	₱ 36,000
Magnet Installation	₱ 6,000	₱ 8,000	₱ 12,000	₱ 12,000	₱ 16,000	₱ 24,000
Pin insertion from lens to indicating star	₱ 6,000	₱ 12,000	₱ 18,000	₱ 12,000	₱ 24,000	₱ 36,000
Wire insertion from tailpiece to vane wheel	₱ 6,000	₱ 12,000	₱ 18,000	₱ 12,000	₱ 24,000	₱ 36,000
By-pass Connection	₱ 12,000	₱ 24,000	₱ 36,000	₱ 24,000	₱ 48,000	₱ 72,000
Inverted Meter	₱ 12,000	₱ 24,000	₱ 36,000	₱ 24,000	₱ 48,000	₱ 72,000
Illegal Tapping	₱ 12,000	₱ 24,000	₱ 36,000	₱ 24,000	₱ 48,000	₱ 72,000

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Republic of the Philippines

History of Calamba Water District

Modernization and Quality Standards

Institutional Statements

01 Mandate

Mission

Vision

Core Values

Quality Policy

Board of Directors

Mr. Ronald J. Pua

Atty. Dante Manguiat

Mr. Aldrin Gamilla

Ms. Alicia V. Llamas

Bryan A. Ercia

Organizational Management

Office of the General Manager

Exequiel Aguilar Jr.

Department Managers

Edwin L. Cartago

Chona B. Santos

Ma. Carmela M. Elepano

Engr. Ranely S. Cartago

Engr. Joselito A. Gillera

Division Managers

Elenita V. Panganiban

Remedios L. Marfori

Emmanuel T. Salvador

Junsy Y. Nieron

Mercedes A. Carreon

Elsa Gillera

Henry B. Junio

Ronnie G. Sierva

Engr. Bernard Joseph Rodriguez

Engr. Rolando V. Baro

Engr. Elizaldy O. Novillos

CALAMBA WATER DISTRICT

Organizational Structure

Water Service Application Procedures

Filing of Application for Estimate

Payment of Application for New Water Service Connection

Additional – For Authorized Representative of Applicant living in the Philippines

Additional – For Authorized Representative of Applicant living Abroad

Additional – For Authorized Representative of Corporate Application

Additional – For Application with Concrete Breaking

Additional – For Series Connection

For New Water Service Application within a Subdivision As Needs Arises

Residential Connection without Excavation

Commercial Connection without Excavation

Filing of Complaint or Request

General Remarks

Filing of Request for Disconnection

For Authorized Representative of Account Owner living in the Philippines

For Authorized Representative of Applicant living Abroad

For Authorized Representative of Corporate Account

For Authorized Representative of Government or School Account

General Remarks

Filing of Request for a copy of Account Ledger

For Authorized Representative

General Remarks

Payment of Water Bill

For Accounts Registered under a Senior Citizen

For Authorized Representative of Senior Citizen

List of Formula (Residential/Government)

General Remarks

Filing of Request for Change of Name

In the Absence of a Notarized Deed of Absolute Sale

For Married Deceased Account Owner